Bender Consulting Services has been retained by the Office of Personnel Management (OPM) to recruit, screen and direct candidates with disabilities to federal agencies for positions in the areas of accounting, budget analysis, contact representative, contracts, finance, human resources, information technology, administrative support and miscellaneous clerical positions.
Successful candidates will be placed on the OPM Shared List of People with Disabilities, a database of resumes currently being accessed by more than 400 agency representatives and available to hiring managers and human resource personnel government-wide.
Opportunities are available for applicants in locations throughout the United States.
Positions are available for applicants with disabilities who are early career through senior career levels. This is a great opportunity for college students with disabilities, including graduate students, and experienced career professionals to work for federal agencies.
In order to qualify, an applicant must be a U.S. Citizen and eligible for the Schedule A hiring authority.
Applicants should submit their resume to firstname.lastname@example.org, and reference “Federal Career Opportunities” in the subject line. For more information, visit the Bender Consulting Services website at www.benderconsult.com..
Ability Links - AbilityLinks.org is a free nationwide job opportunity website that matches persons with disabilities and inclusive employers.
Ability Forum - On-line place for a variety of enabling resources. Includes a job center where you can post jobs and resumes as well as search for them.
JobTIPS - JobTIPS is a free program designed to help individuals with communication, socialization, and learning differences explore career interests, seek and obtain employment, and successfully maintain employment. Individuals with an autism spectrum disorder (ASD) may find this site particularly helpful, as would individuals with learning differences, ADD, speech or language disorders, and other areas of exceptionality. JobTIPS addresses the social and communication differences that might make identifying, obtaining, and keeping a job more difficult for you.
Transition One Stop - The purpose of this site is to provide information related to the many transitions we encounter across our life spans. It is designed as a resource for anyone going through, or helping someone with, a life change including people with disabilities who may have additional needs during times of transition.
CGF Learn Free - The freedom to learn what you want, when you want, absolutely free! Everyday Life, Math and Money, Computer Training, Work and Career, online classes.
Ability Links - Chicago Based Employer/Job Seeker Services.
JobTIPS! - JobTIPS is a free program designed to help individuals with disabilities such as autism explore career interests, seek and obtain employment, and successfully maintain employment..
Accessible Employment - National Job Site to Connect Employers with Workers with Disabilities.
NFB-LINK online mentoring - The National Federation of the Blind would like to offer you a premier, one-stop resource where you can find information on career paths, educational opportunities, recreational activities, technology, and many other topics from successful blind and visually impaired people. Through the power of the Internet, our innovative online mentoring program, NFB-LINK, pairs individuals seeking information about blindness with successful blind people.
America's Heroes at Work - a U.S. Department of Labor project that addresses the employment challenges of returning service members living with Traumatic Brain Injury and/or Post-Traumatic Stress Disorder. Designed for employers and the workforce development system.
Getting hired - Where people with disabilities gather, network, & find success in the workplace with employers. Job listings and more.
Youth in Transition Soft Skills Online training - Soft Skills to Pay the Bills — Mastering Soft Skills for Workplace Success.
Hearing Loss Association of America (HLAA) Employment Toolkit - Looking for work, landing a job, and keeping your job can be difficult under the best of circumstances, but it can seem to be minefield if you have a hearing loss. HLAA has developed an Employment Toolkit to provide information about the workplace for people with hearing loss.
Autism Job Placement and Job Bank - The new Autism Job Placement resource provides an essential place for people on the autism spectrum to make connections with potential pro-autism employers. It's also the perfect place for autism-friendly employers to list job vacancies and desired skill-sets as well. Pro-autism employers with available jobs are invited to post a description at in simple text format.
Louisville's One-Stop Career Centers - Local Job Search and Career Assistance.
National Collaborative on Workforce and Disability for Youth (NCWD/Youth) - Information relating to youth with disabilities and the workforce development and transition systems supporting them in their transition to the world of work.
"I Seek Solutions" Career Links - Helpful Job Search and Career Assistance links.
Volunteer Match - Volunteermatch.org will help you get volunteer work in your area.
RX Consultant - RxEconsult is a free global healthcare network for healthcare Professionals, healthcare consulting, healthcare small businesses, jobs, and more. At RxEconsult you can connect with healthcare employers, consultants, professionals, and job seekers.
For more resources, visit our links page.
All vacant positions are posted on TARC's website and TARC’s Job Line at (502) 213-3249. The Transit Authority of River City (TARC) is an Affirmative Action/Equal Opportunity Employer. TARC is a Drug and Alcohol Free Workplace. Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their employment. Applicants selected for safety sensitive positions must also submit to drug and alcohol testing in accordance with TARC’s policy and the Federal Transit Administration’s regulatory requirements.
Part Time Nights; Monday- Thursday 5:30pm-10pm and Saturdays from 9am-1pm.
Full Time Days; Monday-Friday 8am-5pm.
GENERAL SUMMARY OF DUTIES - Performs account follow-up and resolution of patient receivables.
SUPERVISOR - Operations Supervisor/Operations Manager
DUTIES INCLUDE BUT ARE NOT LIMITED TO
Referring calls/accounts to appropriate parties based on customer inquiries
Identify problem accounts and escalate as appropriate
Update the patient account record to identify actions taken on the account
Work with patients and guarantors to secure payment on outstanding account balances
Maintain minimum production standards
Achieve passing quality review scores per unit requirements
Produce acceptable unit collection volumes
Work within company attendance guidelines
Provide excellent customer service
Work with other team members and management in a professional manner
Practice “Gung Ho” principles
Attend Privacy and Security Training a required by the HIPPA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPPA rules and regulations.
Other duties as assigned
KEY COMPETENCIES TARGETED FOR COLLECTIONS SPECIALIST
Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Key actions: Organizes the communication, Maintains audience attention, Adjusts to the audience, Ensures understanding, Adheres to accepted conventions, Comprehends communication from others
Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Key actions: Targets learning needs, Seeks learning activities, Maximizes learning, Applies knowledge or skill, Takes risks in learning
Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Key actions: Seeks to understand customers, Educates customers, Build collaborative relationships, Takes action to meet customer needs and concerns, Sets up customer feedback systems
Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Key actions: Identifies issues, problems, and opportunities, Gathers information, Interprets information, Generates alternatives, Chooses appropriate action, Commits to action, Involves others
Negotiations - Effectively exploring alternatives and positions to reach outcomes that gain the support of acceptance of parties.
Key actions: Clarifies the current situation, Identifies points of agreement/disagreement, Keeps discussion issues oriented, Develops others and own ideas, Builds support for preferred alternatives, Facilitates agreement
Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Key actions: Maintains focus, Maintains relationships, Copes effectively
Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self imposing standards of excellence rather than having standards imposed.
Key actions: Sets standards for excellence, Ensures high quality, Takes responsibility, Encourages others to take responsibility
KNOWLEDGE, SKILLS & ABILITIES
PC skills - demonstrates proficiency in PC applications as required
High School diploma or G.E.D. required
At least one year of collections or customer service experience required.
PHYSICAL DEMAND/WORKING CONDITIONS- Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people.
Sr. Representative Responsibilities
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Exceed minimum production standards
Achieve exemplary Quality Review scores unit requirement
Produce outstanding unit collection volumes
Exceed company attendance guidelines
Lead and train as requested other members of team
Promote positive attitude and work ethic for other team members
Sr. Representative EXPERIENCE
Minimum six months of NPAS experience